Your privacy is important to us (but you already knew that). It’s our policy to respect your privacy and comply with any applicable law and regulation regarding the personal information we collect about you through this website, and through any associated services and third-party platforms we may use.
Last updated: February 2026
This Privacy Policy explains how Finerealty (“we”, “us”, or “our”) collects, uses, and protects personal data when you access or use our website, platform, and related services (collectively, the “Service”).
We apply data protection standards aligned with the EU General Data Protection Regulation (GDPR) and comparable international privacy frameworks.
Data Controller
The data controller responsible for the processing of personal data under this Privacy Policy is:
Jo & Fred Web Design LLC
Dubai, United Arab Emirates
Email: office@finerealty.io
Scope of This Privacy Policy
This Privacy Policy applies to:
the public Finerealty website (landing pages), and
the Finerealty web application and related services.
It does not apply to third-party websites or services that may be linked from our platform.
Overview of Data Processing
We may process the following categories of personal data, depending on how you use the Service:
• Account and identity data (such as name, email address, authentication credentials);
• Property, portfolio and financial data voluntarily entered by the user;
• Uploaded documents and related metadata;
• Technical and usage data (such as IP address, browser type, device information, timestamps and session logs);
• Payment-related information processed via third-party providers;
• Support and communication data.
Where legally permitted, we may use aggregated and fully anonymized data derived from user-provided data for statistical, analytical and service improvement purposes. Such anonymized data does not identify any individual user and cannot be re-identified.
Categories of Personal Data
1. Account and Identity Data
When you create an account, we process:
name,
email address,
authentication credentials.
Social login providers (e.g. Google authentication) may be used to facilitate secure login.
2. Property and Portfolio Data
Users may voluntarily enter data related to their own assets, including:
property addresses,
purchase prices or market values,
rental income,
operating costs and expenses,
financing-related information,
uploaded documents (e.g. contracts, invoices).
This data is processed exclusively for the individual user’s account and is not aggregated across users or used for external market-wide analysis.
3. Usage and Technical Data
When you access the Service, we may automatically collect:
IP address,
device and browser information,
log files,
timestamps and interaction data.
This data is used to ensure security, stability, and performance.
4. Payment and Billing Data
Payments are processed through third-party payment providers (e.g. Stripe).
We do not store full payment card details. Payment data is handled directly by the payment provider in accordance with their own privacy policies.
Purposes of Processing
We process personal data for the following purposes:
To provide and operate the Finerealty platform;
To manage user accounts and authentication;
To provide portfolio management, analytics and reporting features;
To process subscriptions and payments;
To ensure system security and prevent misuse;
To provide customer support;
To comply with legal obligations;
To analyze usage trends and improve product functionality.
Where applicable, processing is based on contractual necessity, legitimate interests, legal obligations, or user consent.
Legal Basis for Processing
Personal data is processed on the following legal bases:
performance of a contract (Art. 6(1)(b) GDPR),
compliance with legal obligations (Art. 6(1)(c) GDPR),
legitimate interests in operating, securing, and improving the Service (Art. 6(1)(f) GDPR),
user consent, where required (Art. 6(1)(a) GDPR).
Third-Party Service Providers
We engage selected third-party service providers to operate and improve the Service, including:
Hosting and infrastructure providers;
Payment processors (e.g., Stripe);
Authentication and identity providers;
Email and communication service providers;
Analytics tools;
Banking and financial data connectivity providers, where users enable such integrations.
These service providers process personal data solely on our instructions and under appropriate contractual safeguards.
We do not store full payment card details and we do not store banking credentials. Financial connectivity is facilitated through licensed third-party providers where applicable.
International Data Transfers
Personal data is hosted within the European Union (Frankfurt region).
Where personal data is transferred outside the European Union or European Economic Area, we ensure that appropriate safeguards are implemented, including the use of Standard Contractual Clauses or other legally recognized transfer mechanisms, in order to ensure an adequate level of data protection.
Cookies and Tracking Technologies
Our public website uses cookies and similar technologies to ensure functionality and to analyze usage (e.g. analytics cookies).
The Finerealty application itself uses only technically necessary cookies required for authentication and core functionality.
Where required, users are informed via a cookie banner and can manage their preferences.
Data Retention
We retain personal data for as long as the user account remains active or as necessary to provide the Service.
Users may delete their account at any time. Upon deletion, personal data is permanently removed, subject to technical or legal retention requirements.
If an account remains inactive for 12 consecutive months (meaning no login activity), we may delete the account and associated data after providing at least 14 days prior notice to the registered email address.
If a paid subscription is terminated but the account is not deleted, user data may remain stored and accessible in a limited manner consistent with the available plan level.
IMPORTANT: Upon account deletion:
• personal data is permanently deleted,
• no soft deletes are applied,
• no user data is retained beyond technical or legal necessity.
Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
• encryption of data in transit,
• encryption of data at rest where supported by our infrastructure,
• access controls and role-based permissions,
• regular monitoring and system updates.
User Rights
Subject to applicable law, users have the right to:
Access their personal data;
Request rectification of inaccurate data;
Request deletion of personal data;
Restrict or object to processing;
Withdraw consent where processing is based on consent;
Request data portability in a structured, commonly used and machine-readable format, where technically feasible;
Lodge a complaint with a competent supervisory authority.
To exercise these rights, users may contact us at office@finerealty.com and provide sufficient information to identify their account.
Support and Communications
Support requests may be processed via email or integrated support tools.
Support communications may be stored for operational and quality purposes.
Users may receive essential service-related emails. Marketing communications, if any, are sent only with user consent and can be unsubscribed from at any time.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The current version will always be available on our website, with the effective date indicated at the top.
Contact
For questions regarding this Privacy Policy or the processing of personal data, please contact:
office@finerealty.io
Children’s information
Our Service is not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that such data has been collected, it will be deleted promptly.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.